HR Transformation

We rethink the employee experience of HR services by working on HR processes and channels.
Through an approach that also employs Design Thinking and Prototyping methodologies, we identify pain points and opportunities in areas such as recruiting, training, administration, and compensation.

The redesign also involves people through participatory prototyping sessions and testing of content, tone of voice, and digital environments such as the HR intranet and chatbots. Where useful, we integrate innovative solutions such as multilingual AI avatar videos to make communication more accessible and effective.

We introduce solutions based on artificial intelligence to make HR workflows and information management simpler, more accessible, and responsive, as well as to create new services for the people within the company, often leveraging digital tools already available in the organization.

We develop virtual assistants and chatbots trained on internal policies and processes, capable of supporting employees on topics such as onboarding, training, company procedures, and more. These tools enhance orientation and access to HR services, enabling smoother communication and a user experience that is clearer, more consistent, and focused on the real needs of people.

We support the HR team in the evolution toward a new way of working through the introduction of agile work models. We identify the agile practices best suited to the HR team’s culture and the organization of its internal roles, enabling better priority management and faster response to change.

Agile ceremonies, tools like Kanban, and a focus on workflow help the HR team improve coordination, responsiveness, and adaptability, making the service more flexible, collaborative, and oriented toward continuous improvement.